Saanjh Set 5

At Aavidi, we uphold the highest standards of quality and pay close attention to every detail, from the creation of our garments to their delivery. Each piece is carefully crafted to meet our quality standards.

Please review our exchange, return and shipping policies carefully before placing an order.

1. EXCHANGE POLICY

We offer exchanges under the following circumstances:

A. Size-Related Exchanges

Size exchanges may be requested within 7 days of delivery.

The product must be unused, unwashed and in its original condition, with all original tags and packaging intact.

Exchanges are subject to size availability and approval by our team.

B. Defective or Damaged Products

In the rare event that a product has a manufacturing defect or quality issue, it will be inspected by our workshop team.

An exchange will be arranged once the issue has been verified and approved.

Customers must share clear images of the defect and retain all original tags and packaging.

How to Request an Exchange

All exchange requests must be raised within 7 days of delivery through any of the following channels:

Call: +91-9818370770 (Monday to Saturday, 9:30 AM – 5:30 PM IST)

Email: aavidispprt@gmail.com

Instagram: DM us at @aavidi_dimple

For size-related exchanges, please mention your original size, the issue with the fit and the size required.

For damage or quality-related concerns, please provide clear photographs of the issue along with your order details.

Replacement Timeline

Once an exchange or replacement has been approved, the replacement product will be dispatched within approximately 5–7 business days, subject to availability and processing requirements.

2. NO RETURNS / NO REFUNDS

All purchases made at Aavidi are final. We do not accept returns or offer refunds once an order has been placed.

All our garments are made to order and crafted specifically for each customer. We therefore encourage customers to carefully review their size, colour and product selection before confirming an order.

No cancellations or refunds will be entertained once an order has been confirmed and placed into production.

In the event of an approved exchange, the replacement will be processed in accordance with our exchange policy. No monetary refunds will be issued.

3. SHIPPING & DELIVERY POLICY

A. Domestic Shipping (India)

Prepaid Orders: Estimated delivery timeline of 12–15 business days.

Cash on Delivery (COD) Orders: Estimated delivery timeline of 15–20 business days.

COD orders are handled and collected by a separate third-party merchant/collection partner. This additional process may result in longer processing and delivery timelines.

Shipping is complimentary on all domestic orders across India.

B. International Shipping

Estimated delivery timeline: 15–25 business days.

International shipping charges are applicable on all orders.

International shipments may occasionally experience additional delays due to customs clearance, import procedures or other logistical factors beyond our control. Such delays are not within Aavidi's control, and the delivery timeline may be extended accordingly.

4. BUSY & FESTIVE PERIODS

During festive seasons, promotional events or periods of exceptionally high order volumes, production and delivery timelines may be extended.

Customers will be informed in advance whenever there is an expected change in the usual delivery timeline.

By placing an order during such periods, customers acknowledge and accept that additional time may be required for production and dispatch.

Orders cannot be cancelled on the grounds of extended production or delivery timelines during these busy periods once confirmed.

We request customers to keep these timelines in mind when placing orders, especially for occasions or specific event dates.

5. SHIPPING ADDRESS & DELIVERY RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address and contact details at the time of placing an order.

Once an order has been dispatched to the address provided by the customer, Aavidi cannot be held responsible for delivery issues arising from incorrect or incomplete address information.

In case an order is delivered to the address provided at checkout, the order will be considered successfully fulfilled. No refund or replacement will be provided on account of an incorrectly entered shipping address.

Any additional shipping charges arising from address corrections, re-delivery or failed delivery attempts may be borne by the customer.

6. CONTACT US

For any queries regarding your order, exchanges or shipping, please contact our customer care team:

Email: aavidispprt@gmail.com

Phone: +91-9818370770

Customer Care Hours: Monday to Saturday, 9:30 AM – 5:30 PM IST

Instagram: @aavidi_dimple

Thank you for choosing Aavidi. We appreciate your understanding and cooperation